Last Updated: September 2, 2026
Agreement to These Terms
These Consumer Terms of Service (this “Agreement”) govern your use of the SIXPAC consumer mobile applications, the SIXPAC website, and any business-branded booking, membership, shopping or check-in experience powered by SIXPAC (together, the “Services”). The Services are provided by Six Pac OTG, LLC, a Florida limited liability company doing business as SIXPAC (“SIXPAC,” “we,” “our” or “us”).
The most important thing to understand
SIXPAC is the technology behind the gyms, studios, academies, schools, salons and shops you use. We are not the business you are buying from. When you book a class, pay a membership, buy a product or sign up for a program, your agreement is with that business — not with SIXPAC. That business sets its own prices, schedules, policies, cancellation rules and refund terms, and it is responsible for delivering what you paid for. If something goes wrong with a class, a session, a product or a charge, contact that business first. See Section 3.
THIS AGREEMENT CONTAINS A DISPUTE RESOLUTION PROVISION IN SECTION 16 THAT REQUIRES MOST DISPUTES BETWEEN YOU AND SIXPAC TO BE RESOLVED INDIVIDUALLY THROUGH MEDIATION AND BINDING ARBITRATION, AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN CLASS ACTIONS. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS AS DESCRIBED IN SECTION 16.7. SECTIONS 13 AND 14 LIMIT SIXPAC’S LIABILITY TO YOU.
By creating an account, or by accessing or using the Services, you agree to this Agreement. If you do not agree, do not use the Services.
1. Definitions
1.1 “Business” means an independent business or organization that uses SIXPAC to operate, and that offers services or products to you. Every Business is independently owned and operated.
1.2 “Account” means the consumer account you create to use the Services.
1.3 “Content” means anything you submit through the Services, including messages, photos, notes, measurements, workout or nutrition entries, and reviews.
1.4 “Marketplace” means the shopping feature within the SIXPAC consumer application through which you may purchase products from one or more Businesses.
2. Who May Use the Services
2.1 Adults. If you are 18 or older, you may create and control your own Account.
2.2 Ages 13 through 17. If you are between 13 and 17, you may hold a limited Account with the consent of a parent or legal guardian. A limited Account lets you view your schedule, book and cancel classes or appointments, check in, track your own activity, and communicate with your Business. A limited Account cannot make purchases, store a payment method, enter into a membership, or authorize any charge. Those actions must be taken by a parent or guardian.
2.3 Under 13. Children under 13 may not create an Account. A parent or legal guardian may create and control an Account and add a child as a profile within it, so the family can manage schedules, enrollment and payment. Where a Business enrolls a child, that Business is responsible for obtaining verifiable parental consent as part of enrollment. SIXPAC handles children’s information as described in the SIXPAC Privacy Policy and does not use it for advertising.
2.4 Parents and guardians. If you create or approve an Account or profile for a minor, you agree to this Agreement on their behalf, you are responsible for their use of the Services, and you are responsible for all charges arising from that use.
2.5 You must provide accurate information, keep your credentials confidential, and notify us promptly at support@sixpac.com if you believe your Account has been accessed without your permission. You are responsible for activity under your Account.
3. Your Relationship With the Business
3.1 Each Business is an independent third party. SIXPAC does not own, operate, control, staff, supervise, license, certify, endorse or insure any Business, and does not employ its instructors, trainers, coaches, stylists or other personnel.
3.2 SIXPAC is not a party to any agreement between you and a Business. Memberships, class packages, waivers, cancellation and no-show policies, refund policies, pricing, promotions and program rules are set by the Business.
3.3 SIXPAC does not verify the qualifications, credentials, certifications, licensing, insurance or background of any Business or its personnel, and makes no representation about the quality, safety or suitability of any service or product a Business provides.
3.4 Where to take a problem. Questions about a class, session, program, product, membership term, price or refund should go to the Business. Questions about the SIXPAC app itself — logging in, notifications, a technical error — should go to support@sixpac.com.
3.5 If a Business stops using SIXPAC, you may lose access to booking, records or history associated with that Business through the Services. Your relationship with the Business continues independently of SIXPAC.
4. Purchases and Payments
4.1 The Business is the seller. When you pay for a class, membership, service or product through the Services, you are buying from the Business. The Business is the merchant of record. SIXPAC is not the seller and is not the merchant of record.
4.2 How payments are processed. Payments are processed by third-party payment companies that SIXPAC engages to facilitate payment acceptance. SIXPAC does not hold or transmit your funds. Your card or bank information is handled by those payment companies in accordance with applicable security standards, and by the SIXPAC Privacy Policy.
4.3 Charges you authorize. By providing a payment method, you authorize the Business and its payment processor to charge it for the amounts you agree to, including recurring membership dues, class packages, late-cancellation or no-show fees, and product purchases, as disclosed to you at the time of purchase.
4.4 Recurring charges. If you enroll in a recurring membership or subscription with a Business, it will continue to bill on the schedule disclosed to you until you cancel with that Business according to its cancellation policy. Cancelling in the SIXPAC app may not, by itself, cancel your agreement with the Business. Confirm cancellation directly with the Business.
4.5 Surcharges and fees. A Business may add a surcharge, service fee or other charge to card transactions, or may offer a lower cash price, where permitted by law. Any such fee is set and configured by the Business and will be disclosed to you before you complete the transaction and on your receipt. It is not a SIXPAC fee.
4.6 Refunds. Refunds are issued by the Business under its own policy. SIXPAC does not issue refunds for purchases from a Business and cannot compel a Business to issue one.
4.7 Taxes. Prices may exclude applicable taxes, which the Business is responsible for calculating and collecting.
4.8 Disputes with your card issuer. Please contact the Business before disputing a charge with your bank or card issuer. Most issues are resolved faster that way.
5. Marketplace Purchases
5.1 The Marketplace lets you buy from more than one Business in a single checkout. Each item is sold and fulfilled by the individual Business that listed it.
5.2 The listing Business is responsible for product descriptions and accuracy, pricing, availability, order fulfillment, packaging, shipping and tracking, product safety and labeling, warranties, returns, refunds and dispute resolution.
5.3 SIXPAC provides the storefront technology and receives a fee from the Business on Marketplace sales. SIXPAC does not take title to any item, does not inspect items, and makes no warranty regarding any item sold through the Marketplace.
5.4 Shipping timelines and delivery estimates are provided by the Business and are estimates only.
6. Health, Fitness and Wellness
SIXPAC DOES NOT PROVIDE MEDICAL ADVICE. THE SERVICES, INCLUDING ANY WORKOUT, NUTRITION, CALORIE, BODY-COMPOSITION OR PROGRESS-TRACKING FEATURE, ARE FOR GENERAL INFORMATIONAL AND ORGANIZATIONAL PURPOSES ONLY. THEY ARE NOT MEDICAL DEVICES AND ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE, PREVENT OR MITIGATE ANY DISEASE OR CONDITION.
6.1 Consult a qualified healthcare professional before beginning or changing any exercise, nutrition or wellness program, and particularly if you have a medical condition, are pregnant, are recovering from injury, or are taking medication.
6.2 Physical activity carries inherent risk of injury. You participate at your own risk. Any waiver, release or medical clearance required for participation is a matter between you and the Business.
6.3 Nutrition and calorie information is sourced from third parties and may be inaccurate or incomplete. SIXPAC does not verify it.
6.4 Any guidance, program design, dietary recommendation or instruction you receive comes from the Business, not from SIXPAC.
7. Your Content
7.1 You retain ownership of your Content. You grant SIXPAC a non-exclusive, worldwide, royalty-free license to host, store, reproduce, transmit, display and process your Content for the purpose of operating, securing, supporting and improving the Services, and to share it with the Business you have chosen to work with.
7.2 You represent that you have the rights necessary to submit your Content and that it does not infringe or violate the rights of any third party.
7.3 Content you choose to share with a Business — including notes, measurements, activity data and messages — will be visible to that Business and its personnel. SIXPAC does not control how a Business uses information you share with it. Ask the Business about its own privacy practices.
7.4 SIXPAC may, but is not obligated to, monitor Content, and may remove Content that it believes violates this Agreement or applicable law.
8. Acceptable Use
You will not use the Services to:
- break any law, or encourage or help anyone else to;
- harass, threaten, defame, stalk or invade the privacy of any person;
- post material that is hateful or discriminatory, sexually explicit, or harmful to minors;
- impersonate another person or misrepresent your affiliation with any person or business;
- submit false, fraudulent or unauthorized payment information, or make a purchase you do not intend to pay for;
- upload viruses or malicious code, or attempt to gain unauthorized access to any account, system or data;
- scrape, copy or reverse engineer the Services, or use them to build a competing product;
- interfere with the operation of the Services or with other users’ use of them; or
- infringe anyone’s intellectual property or other rights.
9. Communications
9.1 From SIXPAC. You consent to receive account, transactional and service messages from SIXPAC by email, SMS and push notification. You may opt out of SIXPAC marketing messages at any time. You cannot opt out of messages necessary to administer your Account or to notify you of security or legal matters.
9.2 From a Business. A Business may send you class reminders, schedule changes, promotions and other messages through the Services. Those messages are sent by the Business, which is responsible for obtaining your consent and honoring your opt-out. To stop receiving them, reply STOP to a text message, use the unsubscribe link in an email, adjust your notification settings, or contact the Business directly.
9.3 Electronic records. You consent to receive this Agreement, receipts, disclosures and notices electronically. You may withdraw consent by closing your Account.
9.4 Message and data rates from your carrier may apply. You are responsible for those charges.
10. Privacy
10.1 The SIXPAC Privacy Policy explains what information we collect, how we use it, when we share it, and the choices and rights you have. It forms part of this Agreement. SIXPAC does not sell personal information and does not share it for cross-context behavioral advertising.
10.2 When you interact with a Business through the Services, that Business receives information about you and uses it under its own policies. SIXPAC handles that information on the Business’s behalf as described in the Privacy Policy.
11. Intellectual Property
11.1 The Services, including all software, design, text, graphics and other materials made available by SIXPAC, are owned by SIXPAC or its licensors and are protected by intellectual property law. SIXPAC grants you a limited, revocable, non-exclusive, non-transferable license to use the Services for your personal, non-commercial use.
11.2 SIXPAC and the SIXPAC logo are trademarks of SIXPAC. A Business’s name and logo belong to that Business.
11.3 If you send us suggestions or feedback about the Services, you grant SIXPAC a perpetual, worldwide, royalty-free license to use it without restriction or compensation.
12. Suspension and Termination
12.1 You may stop using the Services and delete your Account at any time through the app or by contacting support@sixpac.com. Deleting your Account does not cancel a membership or other agreement you have with a Business, and does not by itself stop recurring charges. Cancel with the Business directly.
12.2 SIXPAC may suspend or terminate your access if you materially breach this Agreement, if we reasonably believe your use presents a security, fraud or legal risk, or if we discontinue the Services. Where practicable we will give you notice.
12.3 Sections 4.8, 6, 7.1, 11, 13, 14, 15, 16, 17 and 18, and any provision intended to survive, survive termination.
13. Disclaimer of Warranties
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, SIXPAC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND NON-INFRINGEMENT.
SIXPAC DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE, OR THAT SCHEDULES, AVAILABILITY, PRICING OR OTHER INFORMATION SUPPLIED BY A BUSINESS IS ACCURATE OR CURRENT.
SIXPAC MAKES NO WARRANTY REGARDING ANY BUSINESS, ANY SERVICE OR PRODUCT PROVIDED BY A BUSINESS, OR THE CONDUCT OR QUALIFICATIONS OF ANY BUSINESS OR ITS PERSONNEL.
SOME STATES DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES. IN THOSE STATES, YOU MAY HAVE ADDITIONAL RIGHTS AND THE EXCLUSIONS ABOVE APPLY ONLY TO THE EXTENT PERMITTED BY LAW. NOTHING IN THIS AGREEMENT LIMITS ANY RIGHT YOU HAVE UNDER APPLICABLE CONSUMER PROTECTION LAW.
14. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SIXPAC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST DATA, LOST PROFITS OR LOSS OF GOODWILL, ARISING FROM OR RELATING TO THE SERVICES.
SIXPAC’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THIS AGREEMENT OR THE SERVICES IS LIMITED TO THE GREATER OF (A) USD $100, OR (B) THE TOTAL AMOUNT YOU PAID DIRECTLY TO SIXPAC IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
SIXPAC IS NOT LIABLE FOR ANY INJURY, LOSS OR DAMAGE ARISING FROM SERVICES OR PRODUCTS PROVIDED BY A BUSINESS, FROM YOUR PARTICIPATION IN ANY PROGRAM OR ACTIVITY, OR FROM ANY ACT OR OMISSION OF A BUSINESS OR ITS PERSONNEL.
THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR GROSS NEGLIGENCE, FRAUD OR WILLFUL MISCONDUCT.
15. Indemnification
15.1 To the extent permitted by law, you will indemnify and hold harmless SIXPAC and its officers, directors, members, employees and agents from third-party claims, losses and costs, including reasonable attorneys’ fees, arising out of your Content, your misuse of the Services, your violation of this Agreement, or your violation of any law or third-party right. This does not apply to claims arising from SIXPAC’s own negligence or misconduct.
16. Dispute Resolution
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO PARTICIPATE IN A CLASS ACTION. YOU MAY OPT OUT UNDER SECTION 16.7.
16.1 Talk to us first. Most problems can be solved quickly. Before starting any formal proceeding, contact us at support@sixpac.com with a description of the issue and give us thirty (30) days to resolve it.
16.2 Disputes with a Business are not covered. This Section governs disputes between you and SIXPAC. It does not apply to a dispute between you and a Business, which is governed by your agreement with that Business.
16.3 Mediation. If we cannot resolve the dispute informally, the parties will attempt mediation before a mutually acceptable mediator in Vero Beach, Florida. SIXPAC will pay the mediator’s fee. Limitations periods are tolled while mediation is pending.
16.4 Arbitration. Disputes not resolved in mediation will be resolved by binding arbitration before a single arbitrator under the JAMS rules applicable to consumer disputes, including the JAMS Consumer Arbitration Minimum Standards. Arbitration will occur in Vero Beach, Florida, or, at your election, in the county where you reside, by telephone, or by video conference. SIXPAC will pay arbitration filing and administrative fees to the extent required by the JAMS consumer rules.
16.5 Class action waiver. You and SIXPAC each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated or representative proceeding. The arbitrator may not consolidate claims or preside over a representative proceeding. If this waiver is held unenforceable as to a particular claim, that claim will proceed in court and the remainder will be arbitrated.
16.6 Exceptions. Either party may bring an individual claim in small claims court, and either party may seek injunctive relief in court to protect intellectual property or prevent unauthorized access to the Services.
16.7 How to opt out of arbitration. You may opt out of Sections 16.3 through 16.5 by sending written notice within thirty (30) days after you first accept this Agreement to: SIXPAC, Attn: Legal, 2205 14th Avenue, Vero Beach, FL 32960, or legal@sixpac.com. Include your name, the email address on your Account, and a statement that you are opting out of arbitration. Opting out does not affect any other part of this Agreement and will not affect your use of the Services.
16.8 Limitations period. Any claim arising from or relating to this Agreement must be brought within two (2) years after the cause of action accrues, except where applicable law provides a longer period that cannot be shortened by agreement.
17. Changes to These Terms
17.1 We may update this Agreement. We will post the updated version with a new “Last Updated” date, keep a link to the prior version, and notify you by email or in the app if the changes are material.
17.2 Material changes take effect thirty (30) days after posting. If you do not agree, stop using the Services and close your Account before the effective date. Continued use after that date means you accept the changes.
18. General
18.1 Governing law. This Agreement is governed by the laws of the State of Florida and applicable U.S. federal law, without regard to conflict-of-law principles, except that nothing in this Agreement deprives you of the protection of the mandatory consumer protection laws of the state where you reside.
18.2 Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary or severed, and the rest of this Agreement remains in effect.
18.3 Assignment. You may not assign this Agreement. SIXPAC may assign it in connection with a merger, acquisition or sale of assets.
18.4 No waiver. Our failure to enforce a provision is not a waiver of it.
18.5 United States only. The Services are offered from and intended for use in the United States. If you access them from elsewhere, you do so at your own risk and are responsible for compliance with local law.
18.6 Copyright and trademark complaints. Send notices of alleged infringement to SIXPAC, Attn: Copyright Agent, 2205 14th Avenue, Vero Beach, FL 32960, or legal@sixpac.com. Include identification of the work or mark, the location of the material on the Services, your contact information, a good-faith statement that the use is unauthorized, and a statement under penalty of perjury that your notice is accurate and that you are authorized to act.
19. Contact
SIXPAC — Six Pac OTG, LLC
2205 14th Avenue, Vero Beach, FL 32960
support@sixpac.com • (801) 323-3000